Responsible gambling

Responsible Gaming: A Guide to Healthy Habits for Players

At People's Postcode Lottery, we prioritize player welfare and responsible gaming practices. We want you to have a safe and enjoyable experience while participating in our lotteries.

Recognizing Signs of Problem Gambling

Gambling can be entertaining and rewarding when done responsibly. However, excessive or compulsive behavior can negatively impact your life. Be aware of these warning signs:

• Spending more money than intended on lottery tickets
• Feeling anxious or irritable about non-participation in lotteries
• Using lotteries as a way to cope with emotional issues or stress

Self-Exclusion: A Tool for Control

If you feel that gaming is becoming problematic, consider our self-exclusion tool. This feature allows you to temporarily or permanently block your account and prevent any further access.

To initiate the process:

1. Log in to your account online or by contacting our customer support team.
2. Provide information about your reasons for requesting self-exclusion.
3. Choose a period of time (minimum of 6 months) during which you wish to be excluded from participating in our lotteries.

During this period, you will not receive any marketing materials and your account balance will remain frozen until the selected term ends or is extended by additional periods.

Responsible Gaming Resources

We encourage players who are concerned about their gambling habits or need help to manage them to explore these resources:

• BeGambleAware: A UK-based charity providing free, confidential support for individuals affected by problem gaming.
• GamCare: The UK's leading provider of information, advice, and practical help on responsible gaming.

Additional Tools

To promote healthy gaming habits, we also offer:

• Deposit limits: Set a maximum amount you can deposit into your account in one transaction or over a specified period.
• Daily loss limits: Establish the highest amount you're willing to lose within a single day.
• Time-out periods: Temporarily block access to our website for a set duration, helping you step away from gaming if needed.

By understanding and managing these aspects of your gaming experience, we hope that together with you, we can make a positive impact on responsible gaming.